Frequently Asked Questions

As customer services is our main priority, we've provided answers to some of our most-asked questions below. If you don't find what you're looking for here, please contact us and we will be glad to be of service.

How will my package look when it arrives and how will it show up on my credit card statement?

All of our products come in plain packaging and all charges will show up on your statements as TWC. 

Do you have a return policy?

Unlike many other adult retailers, we do offer returns. For more information on the policy, please visit our Return Policy page.

When will my items arrive?

We offer standard shipping that takes 3-5 business days. We can accommodate expedited shipping and if you are interested please contact us at contact@thewonderlandco.com for pricing information.